Refund / Returns
Omnia – Books & Beyond Return Policy is in accordance with the Office of Fair Trading QLD and guidelines are as follows:
Please choose carefully as customers are NOT entitled to a refund / store credit / exchange under the following circumstances.
It is Omnia’s Policy to provide a refund or exchange where the goods are faulty, wrongly described or are different from a sample shown or unfit for the purpose.
Further, it is Omnia’s Policy to provide a refund for textbook/s returned within 14 calendar days* of purchase under the following circumstances:
It is Omnia’s Policy to offer a store credit for textbook/s returned within 14 calendar days* of purchase under the following circumstances. (NB: Store Credit is valid for 12 months from date of issue)
Before a credit / refund/ exchange can be offered customers are required to:
For returns that are being returned by post or freight, customers are also required to:
Should goods be returned without prior authorisation, the goods will be refused and returned to the customer, at the customer’s expense. Textbooks returned in a damaged condition will also be treated in the same manner.
For purchases paid electronically, refunds will be credited back to the same account.
*The 14 calendar day period commences, as follows: