OMNIA - Books & Beyond


Refund / Returns

Omnia – Books & Beyond Return Policy is in accordance with the Office of Fair Trading QLD and guidelines are as follows:

Please choose carefully as customers are NOT entitled to a refund / store credit / exchange under the following circumstances.

  • Simply changed their mind
  • Realised they can’t afford the item
  • Previously purchased the textbook
  • Made a wrong selection 
  • Found the item elsewhere

It is Omnia’s Policy to provide a refund or exchange where the goods are faulty, wrongly described or are different from a sample shown or unfit for the purpose.

Further, it is Omnia’s Policy to provide a refund for textbook/s returned within 14 calendar days* of purchase under the following circumstances:

  • Withdrawal from a unit of study
  • Exemption granted from a unit of study

It is Omnia’s Policy to offer a store credit for textbook/s returned within 14 calendar days* of purchase under the following circumstances. (NB: Store Credit is valid for 12 months from date of issue)

  • Purchased incorrect textbook relating to the course
  • Made a wrong selection

Before a credit / refund/ exchange can be offered customers are required to:

  • Produce a register receipt / tax invoice as proof of purchase
  • Ensure textbooks containing software and / or software packages, or shrink wrapped packs, remain unopened.
  • Ensure all returns are unmarked and in a new and resalable condition
  • Provide evidence of amended enrolment, where applicable

For returns that are being returned by post or freight, customers are also required to:

  • Must obtain a return authorisation first, by emailing: Omnia@omniashop.com.au or phone 07 4631 2013
  • Be post marked within 48 hours of return authorisation
  • All faulty textbook/s to be returned within 28 days of notification
  • Address returned items to Omnia – Books & Beyond, O3 Block, West Street, Toowoomba Qld 4350

Should goods be returned without prior authorisation, the goods will be refused and returned to the customer, at the customer’s expense. Textbooks returned in a damaged condition will also be treated in the same manner.

For purchases paid electronically, refunds will be credited back to the same account.

*The 14 calendar day period commences, as follows:

  • Over the Counter Sale – When the item is paid for
  • Online Sale (Held for Collection at a Campus Shop) - When the item is first held, ready for collection
  • Online Sale (Domestic Delivery) – When the item has arrived at the delivery address or held for collection
  • Online Sale (International Delivery) – When the item has arrived at the delivery address or held for collection