OMNIA - Books & Beyond


Please read carefully before placing your order.

Trading Terms

Purchases may be made over the counter at any of Omnia – Books & Beyond's outlets. Alternatively an order may be placed online using Omnia’s secure payment gateway. Should this not be possible orders may also be placed by phone or fax. Online orders will receive a confirmation WEB Order Reference Number once order is placed. If you have any concerns that your order was not successfully placed please contact Omnia by either phone or email. An additional confirmation email will be sent when goods have been invoiced, generally orders are processed within two business days where stock is available but could take longer in peak periods. Goods unable to be supplied from stock will be placed on backorder which will be invoiced and forwarded to you as soon as stock arrives. Freight charges for the total order will be charged when the first shipment is forwarded to you and no additional freight will be charged if items are on backorder and shipped at a later date.

Payment

The preferred method of payment is by credit card using the Omnia – Books & Beyond’s secure payment gateway. Payment is only deducted from the credit card when the order is invoiced NOT at the time of placing the order.

Payment may also be made by cheque, money order or bank draft – full payment in advance is required and a copy of the order must be posted with the payment enclosed. International bank drafts MUST be in AUD$ made payable on an Australian bank. Drafts in foreign currency will be returned.

All cheques, money orders, bank drafts should be sent within three business days of placing the order unless otherwise stated. Where cheques, money orders, bank drafts have not been received within 14 business days of receipt of the order the order will be automatically cancelled.

GST Information (Goods and Services Tax)

A discount of 1/11 of GST inclusive prices will apply to orders shipped to overseas addresses.

Orders shipped to Australian addresses will include GST – NO GST exemptions will apply

Pick-ups

Omnia – Books & Beyond will send an email when the order is ready for collection. This email will be sent to the email address you provided when placing the order.

Domestic deliveries (within Australia)

A signature will be required when textbooks are delivered unless other delivery instructions have been advised on the order. Standard post and Express Post deliveries will be made via Australia Post. For all of Australia Post delivery timelines visit :  http://auspost.com.au/parcels-mail/domestic-delivery-times.html  or Express Post delivery timelines and applicable service areas, visit  http://auspost.com.au/parcels-mail/delivery-areas.html  If you have selected Express Post it will be actioned once order is invoiced. If no-one is at home when delivery of your parcel is attempted a card should be left in the letterbox or at front door to advise the parcel can be collected from the nearest Post Office. Photo ID and proof of residence will be required when collecting the parcel.

International deliveries

All orders are despatched door-to-door via TNT Express Worldwide. Due to contractual arrangements with TNT we are unable to despatch via an alternate courier service. A signature will be required when textbooks are delivered. TNT Couriers advised delivery timeline for overseas 7 – 10 days.

Many countries charge Duty/VAT on Educational Material. Omnia – Books & Beyond must abide by the regulations concerning the declaration of goods and as a retailer we must, by law, declare the contents and cost of the goods we despatch. In some countries this may mean that customers are charged Duty/VAT. This is out of our control and all these charges remain the responsibility of the receiver. Omnia – Books & Beyond DOES NOT pay Duty/VAT charges if these are applicable.

Please Note: There are some regions within the world that are outside of TNT courier delivery areas. These regions do change depending on world events and the various political landscapes. 

Current overseas freight charges on Omnia's website do not apply for these regions. If you have sought delivery of goods to one of these regions, we will first contact you via email with a freight estimate from an alternate courier service if available. Payment for goods and freight will not be processed until confirmation from you that the revised freight charges are accepted. We will notify you as soon as possible if an alternate courier is not available (payment of goods will not be processed in these circumstances).

Refund / Returns

Omnia – Books & Beyond Return Policy is in accordance with the Office of Fair Trading QLD and guidelines are as follows:

Please choose carefully as customers are NOT entitled to a refund / store credit / exchange under the following circumstances.

  • Simply changed their mind
  • Realised they can’t afford the item
  • Previously purchased the textbook
  • Made a wrong selection 
  • Found the item elsewhere

It is Omnia’s Policy to provide a refund or exchange where the goods are faulty, wrongly described or are different from a sample shown or unfit for the purpose.

Further, it is Omnia’s Policy to provide a refund for textbook/s returned within 14 calendar days* of purchase under the following circumstances:

  • Withdrawal from a unit of study
  • Exemption granted from a unit of study

It is Omnia’s Policy to offer a store credit for textbook/s returned within 14 calendar days* of purchase under the following circumstances. (NB: Store Credit is valid for 12 months from date of issue)

  • Purchased incorrect textbook relating to the course
  • Made a wrong selection

Before a credit / refund/ exchange can be offered customers are required to:

  • Produce a register receipt / tax invoice as proof of purchase
  • Ensure textbooks containing software and / or software packages, or shrink wrapped packs, remain unopened.
  • Ensure all returns are unmarked and in a new and resalable condition
  • Provide evidence of amended enrolment, where applicable

For returns that are being returned by post or freight, customers are also required to:

  • Must obtain a return authorisation first, by emailing: Omnia@omniashop.com.au or phone 07 4631 2013
  • Be post marked within 48 hours of return authorisation
  • All faulty textbook/s to be returned within 28 days of notification
  • Address returned items to Omnia – Books & Beyond, O3 Block, West Street, Toowoomba Qld 4350

Should goods be returned without prior authorisation, the goods will be refused and returned to the customer, at the customer’s expense. Textbooks returned in a damaged condition will also be treated in the same manner.

For purchases paid electronically, refunds will be credited back to the same account.

*The 14 calendar day period commences, as follows:

  • Over the Counter Sale – When the item is paid for
  • Online Sale (Held for Collection at a Campus Shop)- When the item is first held, ready for collection
  • Online Sale(Domestic Delivery) – When the item has arrived at the delivery address or held for collection
  • Online Sale (International Delivery) – When the item has arrived at the delivery address or held for collection